Frequently Asked Questions

From the processing of your order, the shipment will take place within 24 to 72 working hours.

Nevertheless, Maison Liv strives to guarantee dispatch within 24 working hours for 95% of its orders.

You can view our shipping policy.

From the dispatch of the order, the delivery time will vary from 3 to 14 working days for orders destined for metropolitan France.

However, exceptionally and depending on the local carrier, the delivery time may exceed 14 days. Indeed, Maison Liv has several distribution centers.

For orders to overseas territories and foreign countries, the delivery time will vary from 10 to 30 working days.

Your attention should be drawn to the fact that the delivery times indicated on the product pages are only estimates and are not guaranteed.

You can read more by visiting our shipping policy.

Except in exceptional cases, Maison Liv will ensure deliveries abroad.
- For delivery in the DOM-TOM: delivery costs amount to €29.99
- For worldwide delivery (excluding France): delivery costs are €4.99.

Indeed, as soon as your order is dispatched, you will receive its tracking number by email in order to follow its delivery by connecting to ParcelsApp .

Always remember to check the " Spam " and " Promotions " tabs of your mailbox.

You can also go to the Track my package section and enter your tracking number.

Maison Liv draws your attention to the fact that when your order includes several items, they may arrive separately in several deliveries.

In such a situation, you will receive several tracking numbers, which will therefore be appropriate for each of your items.

However, if you have not received the tracking number(s) for your order within 72 hours of placing it, Maison Liv invites you to contact its customer service by email: contact@maisonliv.com

Maison Liv sincerely apologizes for this delay.

International shipping can sometimes take longer than expected due to customs clearance or world events that may disrupt delivery.

However, you can follow the progress of your order at any time as soon as it is dispatched by going to ParcelsApp .

To do this, you just need to enter the tracking number that was previously sent to you by email.
Remember to check the " Spam " and " Promotions " tabs of your mailbox.

Indeed, it is possible that the products of the same order are shipped separately when they come from different warehouses.

Therefore, rest assured, the rest of your order will arrive shortly.

Pending receipt of the missing item, Maison Liv invites you to follow the delivery of the item by visiting ParcelsApp and entering the tracking number previously communicated by email.

Remember to check the "Spams" and "Promotions" tabs of your mailbox.

Maison Liv strives to best solve the various problems you may encounter.

In order to obtain a refund for your order, Maison Liv invites you to return it within 30 days of receipt of it, while respecting the conditions referred to in our return policy and our refund policy.

Maison Liv sincerely apologizes for this inconvenience.

In such a situation, it will be appropriate within a maximum period of 30 days after receipt of the order, to send a photo of the damaged item to customer service: contact@maisonliv.com

After review of your claim by the latter, you will be notified if your request for exchange will be approved. If so, Maison Liv will reship your item.

You can also view our return policy .

Maison Liv is headquartered in Marseille, France.

Maison Liv 's main warehouse is located in China.

Other warehouses are located within Europe.

The diversity of our distribution centers explains the different processing, shipping and delivery times for orders.

For all other questions, Maison Liv invites you to contact its customer service, which will make every effort to answer you as soon as possible: contact@maisonliv.com or via our contact form .

Maison Liv 's customer service is 100% French and very responsive.
A response will be provided within 24 to 48 working hours.